Terms & Conditions

REV. August, 2021

Terms & Conditions

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services, and/or response to our customers’ feedback. When we make changes to this Policy, we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as you place an order with A & S Printing Inc.; the current Returns/Refund/Reprint Policy will apply.

We guarantee that our printed products will not be defective by industry standards. You may contact our Customer Service Department, and an A & S Printing Inc. representative will be pleased to help address any general issues you may have with your print job.

Find Out About Frequently Asked Questions

If you believe your print job is defective or has not otherwise met your requirements, please get in touch with A & S Printing Inc., IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will have five (5) business days to determine if a reprint or refund is appropriate or advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is, in fact, defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

We will reprint the print job with rush production.
We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise before agreeing on either of the above resolutions.

A Customer Service representative will generally contact you within 24-48 hours of us determining that a reprint or refund is appropriate to confirm the approved solution. If you do not contact our representative within five (5) business days of their first attempt to contact you with the approved solution, we will assume that the issue has been otherwise resolved, and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us at the address provided by our Customer Service representative within 15 calendar days after the date the solution is approved. If you do not return it within this time frame, you agree that the original order will be charged against your credit card on file with A & S Printing Inc.,

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such an earlier time as we may agree to.

The foregoing is A & S Printing Inc., sole responsibility concerning a defective order. To the maximum extent permitted by law, A & S Printing Inc. is not responsible for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if A & S Printing Co., has been advised of the possibility of such damages), resulting from the order.

THE FOLLOWING ARE SOME GUIDELINES AND EXAMPLES OF ISSUES THAT DO NOT CONSTITUTE GROUNDS FOR A REFUND OR A RETURN OR REPRINT OF A PRODUCT:

An order that is refused at the time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
The product is lost, delayed, or returned to A & S Printing Inc. due to an error made by the customer in submitting the proper shipping address. (For a product that is later found or returned to us, we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
The product is delayed in production and/or shipping due to the customer providing inaccurate information.
The product incurs a higher shipping charge as a result of the customer providing inaccurate information.
The product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
The product has experienced a color shift during the conversion to CMYK format, for example, as a due tong been submitted by the customer in RGB or PMS Pantone colors.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. 4over does not make any changes on customer files.
The product that experiences print or images that are fuzzy, pixilated, or otherwise distorted due to the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. A & S Printing Inc. does not color match or match customer specified ink density.
An inability to print or write on the product unless the product description states otherwise. A typical UV-coated product cannot be printed or written upon. Matte-finished products may or may not accept printing or writing. A & S Printing Inc. is not responsible for an inability to print or write on a Product unless the product specifically states that it is suitable for this purpose. Before placing an order, we recommend that you order a sample from us and test it with your printer.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.
A customer’s violation of any of the terms and conditions governing the use of A & S Printing Inc., website, and/or ordering of product.
Viruses, worms, trojan horses, and other forms of harmful or malicious code that are not detected or removed using A & S Printing Inc., standard virus/malicious code detection procedures.
Loss, corruption of, or damage to your personal information, Customer Content, order history, or related information stored by A & S Printing Inc.
Our failure to notify you of any delay, loss, or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
Please note that A & S Printing Inc., provision of advice, assistance, or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.

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Our contact details

Our Address

193 Neptune Avenue
Brooklyn, NY 11235

Call Us

Phone.+1 (718) 743-6070
Fax.+1 (718) 743-6073

E-Mail Support

General Information
info@asaprinting.net
Order Related
orders@asaprinting.net
Art Submition
art@asaprinting.net

Hours of Operation

Monday – Friday
9 AM to 5 PM EST

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Terms & Conditions