We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services, and/or response to our customers’ feedback. When we make changes to this Policy, we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as you place an order with A & S Printing Inc.; the current Returns/Refund/Reprint Policy will apply.
We guarantee that our printed products will not be defective by industry standards. You may contact our Customer Service Department, and an A & S Printing Inc. representative will be pleased to help address any general issues you may have with your print job.
If you believe your print job is defective or has not otherwise met your requirements, please get in touch with A & S Printing Inc., IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will have five (5) business days to determine if a reprint or refund is appropriate or advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is, in fact, defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
We reserve the right to request samples of any allegedly defective merchandise before agreeing on either of the above resolutions.
A Customer Service representative will generally contact you within 24-48 hours of us determining that a reprint or refund is appropriate to confirm the approved solution. If you do not contact our representative within five (5) business days of their first attempt to contact you with the approved solution, we will assume that the issue has been otherwise resolved, and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us at the address provided by our Customer Service representative within 15 calendar days after the date the solution is approved. If you do not return it within this time frame, you agree that the original order will be charged against your credit card on file with A & S Printing Inc.,
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.
When applicable, a refund will be issued within 10 business days of our receipt of the original product order.
A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such an earlier time as we may agree to.
The foregoing is A & S Printing Inc., sole responsibility concerning a defective order. To the maximum extent permitted by law, A & S Printing Inc. is not responsible for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if A & S Printing Co., has been advised of the possibility of such damages), resulting from the order.
Please fill out the form to find out the best solution to your design problem or a general inquiry about the printing services that we provide? Thank you.